Desktops crash all the time, but e-mail is forever. Or so some 14,000 customers of Charter Communications may have thought until they tried to log on recently and found their messages and photos gone and never to return. It was a software glitch during routine maintenance that caused Charter to permanently dump the 14,000 active accounts. To compensate the people affected, it is offering $50 credits. The deleted e-mails had been provided free of charge to the communication provider's triple play customers, which, in theory, should dampen their ire.
January 28th 2008