Based on 10,099 notebook and desktop computer owners who contacted customer support between January 2006 and January 2006,
Consumer Reports found Apple to be No. 1 in technical support. Lenovo came in second for notebook computers, and Dell was second for desktops. Apple's tech support solved the problem more than 80 percent of the time, according to the report. This was much higher than the typical 60 percent achieved. Apple's Genius Bar solved the problem 90 percent of the time, and the assistance is free.
May 06th 2008