What's the first thing that comes to mind when you hear the words "customer service"? Probably not something suitable for a family newspaper. However, thanks to the immediacy and interactivity of the Internet, things are starting to change. Consider Chad Youngblut, a 27-year-old Web administrator from Mount Dora, Fla. A few months ago, Youngblut was fed up with his Comcast Internet service because he could only get online on one computer at a time. After calls to customer service and visits from technicians he decided to take his frustration out on his blog with a post, "Comcast is the devil."
May 29th 2008