The phone of Steve Bozzo, the chief information officer at 1-800-Flowers.com, does occasionally ring in the middle of the night. If all goes as planned, however, the site's customers never know about it. "We work hard with our partners to avoid those 4 a.m. phone calls," Bozzo told the E-Commerce Times. That doesn't mean Bozzo's days aren't filled with chasing technological solutions to business problems, of course. It just means that he spends more time looking ahead than putting out fires.
June 25th 2008