With the release of its August '08 version, RightNow Technologies continues to shift both its platform and its lineup of products and features to Web 2.0. This latest upgrade includes a customer portal that offers widgets, video, forums and blogs. Its studio development environment now allows users to integrate the application with Adobe Dreamweaver. August '08 also has more collaboration tools, such as co-browsing and chat. These features build upon developments RightNow introduced in May '08 -- specifically, the addition of chat functionality.
August 26th 2008