Microsoft Convergence is a very large show. Last week in Orlando, Fla., there were in excess of 9,500 people, most from outside of the United States, and by that measure alone it was a successful event. Convergence is one of Microsoft's chances to meet face to face with its partners and customers for the usual mix of training, new product announcements and the like, and I went hoping to learn more about the company's continuing effort to field a relevant CRM solution. What I found was a mixed bag.
March 19th 2008
I once played organized football -- not that I was any good at it, but I played it with relish. My favorite parts were anything that had to do with disrupting the opponent's carefully planned plays, which included covering kickoffs and punts as well as regular defense. This bit of information has almost nothing to do with this column except that it points out an early character trait -- some would say flaw -- that has perversely influenced my career. Show me a train wreck and I will study it for hours, analyzing what went wrong.
